Refund Policy

All Sales Are Final – No Returns, No Refunds, No Exchanges

Due to the custom, handcrafted, and perishable nature of our cakes and baked goods:

Once an order is placed and confirmed (including any deposit or full payment), it cannot be returned, refunded, or exchanged.
Cakes and other perishable items are made-to-order specifically for you. They cannot be resold or reused for hygiene and food safety reasons.
After pickup or delivery, the product is considered accepted and becomes the sole responsibility of the customer.

Deposits & Payments

All deposits (typically 50% or as specified) are non-refundable and non-transferable under normal circumstances. They secure your booking date, ingredients, time, and custom design work.
Full payment is required 72 hours prior to pickup/delivery (or by the agreed deadline). Failure to pay in full may result in order cancellation with forfeiture of any deposit.

Cancellations & Changes

Cancellations more than 7 days before the event date may be eligible for a store credit (minus any non-recoverable costs), to use at our discretion.
Cancellations within 7 days of the event date will result in no refund or credit — the full order amount remains due.
Minor changes (e.g., flavor adjustments) may be possible with at least 72 hours notice, subject to availability and potential additional fees.
Major design changes or date rescheduling after production begins may incur extra charges or be declined.

Quality & Satisfaction

We take great pride in crafting beautiful, delicious cakes using high-quality ingredients. However:

Flavor, texture, and sweetness preferences are subjective.
Minor variations in color, design execution, or fondant appearance may occur due to handmade artistry and are not considered defects.
If there is a significant error on our part (e.g., completely wrong design theme or major structural issue reported immediately at pickup/delivery), we will work with you to correct it if possible before you leave. In rare cases where correction isn't feasible, you may decline the cake and receive a full refund (or credit) only if you do not take possession of the product.

Allergies & Special Requests Customers

You are responsible for notifying us of any allergies. We make every effort to accommodate requests, but we cannot guarantee a completely allergen-free environment...Yet.

By placing an order with Sweet Retreat Cakes, you acknowledge and agree to this policy. We appreciate your understanding — it helps us focus on creating stunning custom cakes while protecting the viability of our small business.

Questions? Feel free to ask before ordering!